Water damage in your home? Call us first.
A burst pipe soaking the kitchen. A ceiling stain that’s spreading. Storm water getting into a finished basement. Whatever it is, don’t wait — call or text right now and we’ll walk through it with you and get help moving.
Call or text (216) 287-0877 — Mike answers
It’s the same line we always answer — no separate emergency number, just Mike, the owner, picking up. For active water damage we’ll help you stop the source, talk you through what to protect, document everything for your insurance carrier, and schedule the repair right away.
Call NowFrom Your Call to a Home That’s Under Control
A real person answers — the owner himself. Here’s exactly what happens next.
1. Call or Text Us
Call or text (216) 287-0877. Mike picks up — not a call tree, not an answering service.
2. We Triage
A few quick questions — where’s the water, is it still coming in, which rooms are affected — to figure out how fast we need to move.
3. We Come Out
We schedule a visit fast and give you a real window, so you’re not left guessing while the problem sits.
4. We Secure & Document
First visit is about stopping the spread — contain the damage, photograph everything for insurance, and lay out the repair plan.
Leave Us a Note — We’ll Call You Back Fast
If you can’t get on the phone right now, drop the basics here and we’ll call you back as soon as we’re free.
Common Questions About Home Emergencies
Water actively coming through a ceiling, a burst pipe soaking a finished room, storm water getting into the house, or damage that’s spreading fast — call or text right away. A slow drip you noticed last week, a stain that isn’t growing, or "I think this needs updating eventually" — book a regular free estimate instead. Same number either way: (216) 287-0877.
If an after-hours visit fee applies, you’ll hear the number on the phone before anyone comes out — never as a surprise on the invoice — and it gets credited back against the repair work when we do the permanent fix. If it’s something we can talk you through over the phone, there’s no charge at all.
Yes. We document damage the way adjusters expect to see it — date-stamped photos, measurements, a written description, and a record of anything we did to secure the home — and we write estimates that homeowners tell us their insurance accepts. Mike will walk you through the claim so you’re not doing it alone.
For active water damage on Cleveland’s east side, we move as fast as we can — often the same day. When a storm rolls through and the phone lights up, the queue can stretch, but we’ll always give you a real window instead of a vague "soon," and we’ll walk you through what you can safely do to limit the damage until we arrive.
What You Get on an Emergency Call
The Owner on the Line
Call or text and you get Mike, the owner — no call center, no "press 1 for scheduling" loop. He’s the one who answers and the one who shows up.
A+ BBB-Rated Crew
TMAK Restoration is BBB Accredited with an A+ rating — the same standard and people whether it’s a planned remodel or a 9 PM emergency.
Real Windows, Not "Soon"
Fast response across Cuyahoga, Lake, and Geauga counties. If we can’t hit our window, you hear it on the phone — not in silence.
Insurance-Ready Documentation
Date-stamped photos, written notes, and a clear record of what we did to secure the home — everything your adjuster needs.
The Same Crew, Every Time
Emergency calls go to our own tight-knit crew — the same team that’s worked together for 10+ years, never a random subcontractor.
We Protect Your Home
Drop cloths down, debris contained, and the mess kept off the rest of the house. Old-school attention to detail, even under pressure.
Three Steps, Right Now
Call or Text Request a CallbackIf you’re on this page, something already isn’t right. Here’s the fastest path back to a safe, dry home — whether it’s a leak, storm damage, or a home renovation in Cleveland, OH that needs urgent attention.
Confirm It’s Urgent → Call or Text (216) 287-0877 → We Come Out