This policy describes how TMAK Restoration (referred to in this policy as "we", "us", or "our") collects, uses, and protects your personal information when you visit our website or contact us about our remodeling services. It applies to information collected through this website, by phone, by email, and during in-home consultations and estimates.
We collect information you give us directly — your name, phone number, email address, project address, and a description of the remodel you're considering — when you fill out our contact form, request a free estimate, or call us. We also collect basic technical information your browser sends automatically (IP address, browser type, pages visited) for site analytics and security.
We do not collect financial information through this website. Payment for completed work is handled separately, by invoice or in person.
We use the information you give us to:
Phone number to call you back, address to visit your home, and your project description so we can plan the layout, materials, and finishes for your kitchen or bath remodel.
A note after your consultation, a thank-you when the job wraps, or an occasional update on financing options and services that might be useful for your next project.
Aggregate analytics (which pages people visit, where they come from) help us figure out what's useful and what isn't.
We don't sell, rent, or trade your personal information to third parties. The only people who see your contact details are the people on our team who need them to do your job.
Limited technical exceptions: our website host, our email provider, our scheduling software, and our analytics provider may process data on our behalf as standard service providers. They are bound by their own privacy terms and do not use your data for marketing.
We keep job records (your address, the work we did, the invoice) for seven years to support our workmanship warranty and for tax purposes. Marketing contact data (name, email, phone) is kept until you ask us to delete it or you stop being a customer for more than five years, whichever comes first.
You can ask us to:
Send a request to the email below and we'll send back whatever we've got within 30 days.
Wrong phone number, wrong address, wrong spelling of your name — let us know and we'll fix it.
Unless we're legally required to keep something (a warranty record, a tax-relevant invoice), we'll remove it on request.
Every email we send has an unsubscribe link. You can also just call us and tell us to stop.
This site uses standard browser cookies for site functionality (remembering you're not a bot) and aggregate analytics (Google Analytics or equivalent). We don't use behavioral advertising cookies, retargeting pixels, or social-tracking widgets.
If we update this policy in any material way, we'll post the updated version here with a new "last updated" date at the top, and where possible we'll email anyone whose contact information we have on file.
Questions, requests, or complaints about how your data is handled: reach us at [email protected], or call or text (216) 287-0877. You can also write to us at 425 W Glengary Cir, Highland Heights, OH 44143. This policy is governed by the laws of the State of Ohio.